How Do I request an early check-in and late check-out with the Villa?
Since Villa’s policies regarding early check-in (generally before 3:00 pm) or late checkout (generally after 12:00 pm) vary by location and by Villa, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct Villa phone numbers can be found on your confirmation email or on the Villa’s information page.
What are your Check-in and Check-out times?
Check-in time at 15.00
Check-out time at 12.00
What is your policy regarding cancellation?
if your travel plans change, you can cancel or modify your reservation in accordance with the Villa’s cancellation policy as stated during the reservation process.
Why does Villa’s pre-Authorize my credit card?
Pre-authorization of your credit card is technically a “hold” on your credit card credit line from a purchase placed there by a merchant who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card. We swipe your credit card at pre-check-in to ensure that sufficient funds are available to settle your final bill –- and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and which villa’s you are residing at. The member of staff checking you in will explain this process clearly. No money is taken from your credit card, however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to five days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.
Can Villa supply a cot or crib for my room when I travel with children?
We’ll do everything possible to accommodate your request. Please note all special requests in the “Add comment” area when making a reservation on our website.
Where can I find maps and directions to my Villa?
When on a villa’s overview page, click on to the “Contact” tab. Here, you’ll find contact details for the Villa. Scroll down further to the section on how to get to the villa. This will include directions from major transport hubs and an interactive map helping you find the villa from your chosen location, via car, public transport or on foot.
I’m having trouble making an online reservation. Is there a toll-free number I can call for help?
In case any issues arise during the reservation process, please call +62 361 446 1815 or WhatsApp +62 821 47 3950 40.
Can I reserve more than one villa at a time when I book online?
Yes, you can book up to 5 villa’s at a time. Please contact our staff directly.
Am I required to enter my credit card number online to book a reservation? Is your reservation process secure?
Yes. A credit card number is required to book a reservation online for villa that accept credit cards. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet
How do I indicate a special request with my reservation?
Please note all preferences and requests in the “Add comment” area when making a reservation. The villa will do everything possible to accommodate your request.
Can I cancel or change a reservation once it has been made?
Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the Villa Deh Simba cancellation policy as stated during the reservation process.
How do I cancel or change a reservation online? Will I have access to reservation made through the number?
you may modify or cancel a reservation online through our online customer service.
What happens if my plans change and I forget to change or cancel my reservation?
Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night’s room charge and tax, billed to the credit card supplied during the reservation process. Cancellation policies vary by villa’s, so you may also have additional liabilities as agreed to during the reservation confirmation process. Cancellation policies are displayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.
What if I arrive earlier or plan to leave later than I originally expected? Can I request an early check-in or late check-out?
We’ll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late check-out vary by location and by the villa’s.